|Job Title:||Technical Support and Returns Authorization Specialist|
|Department:||Technical Support and Returns Authorizations|
|Reports To:||Rob Griffith|
Overview of Job Function(s):
Answer customer inquiries through a variety of channels including phone email and web. Ensure an excellent customer experience to end-users and dealers, with an emphasis on building, restoring, and maintaining customer satisfaction. Resolve setup and technical difficulties. In cases where a product requires service, issue Return Authorizations in accordance with policies and procedures.
The products, support and service we offer are technical in nature. The successful candidate will be computer savvy, with an up-to-date understanding of Windows-and Macintosh computers, has experience in PC troubleshooting, and experience with music production software.
Demonstrates clear and professional written and verbal communications, and excels in customer service. Proficiency with the following is required: Music production software and hardware, Microsoft Word and excel. Prior experience with databases, sales order entry, and/or ERP systems desired.
Five Essential Job Responsibilities: