The Alesis Q and QX series controllers provide incredible control of MIDI mappable DAW and plugin environments without the necessity of drivers. This tutorial explains how to troubleshoot USB connection issues with the Q and QX series keyboard controllers in the Windows and OSX environments.
Make sure that the USB cable is plugged firmly into the USB port on the rear of the Q or QX keyboard. The other end should be firmly plugged into the computer's USB port. On desktop computers, rear USB ports are preferable as front ports may not meet the power demands of some bus powered devices.
The Alesis Q and QX series USB MIDI keyboard controllers are class-compliant. This means that they do not require any separate software drivers to be installed, but use generic MIDI device drivers built into the operating system. When connecting your Q or QX series keyboard via USB, both Windows and Mac computers automatically recognize it, install the generic MIDI device drivers, and make it available to use. This is the very definition of "plug and play."
Once the device manager is open, double-click Sound, Video, and Game Controllers category title. This expands the category.
You should see your keyboard model listed there. If so, proceed to the next step. If not, try unplugging the cable and replugging into a different USB port. You can also try a different USB cable.
Whether you are a customer or dealer, if you already own a Aleis product, or if you just have pre-sales questions, the Alesis technical support team is available to help!
Each product has a dedicated support page on the website where you can find manuals, specifications, software updates, drivers and troubleshooting guides: www.alesis.com
Visit the link below to connect with any of the following support options: online community support, phone support, email support.