Alesis DM6, Burst and Nitro Kits - No sound from kick or other pads

Electronic drum kits are like any other piece of electronic equipment - sometimes it can act in unexpected ways.  This article walks through how to determine the cause of a DM6 pad not triggering and how to get back up and running as quickly as possible.

 

Contents

 

 

No response from the kick pad/pedal

First, if you are having trouble with the kick pedal not triggering any sound, this is usually not a hardware-caused symptom at all.  

If the Kick Pad or input on your kit is not working as expected, try toggling the Kick Type switch on the rear of the module:

  • If your kit includes an upright kick pad, set the Kick Type switch to Pad. If this is set to Switch, the included kick pad will not work.  
  • If your kit includes a switch-style pedal or trigger, set the Kick Type switch to Switch. If this is set to Pad, the included kick pad will not work

If the included Kick Pad and pedal are not being used, these instructions may not apply.

If you're unsure, here's a breakdown of where the switch should be set depending on your DM6 Kit:

DM6 Nitro Kit Pad
Nitro Kit Pad
DM6 USB Kit Pad
Burst Kit Switch*
DM6 Session Kit (discontinued) Pad
DM6 Express Kit (discontinued) Pad

*Comes with a kick pedal/switch type trigger and not an upright trigger pad

 

 

How to determine the cause of "no sound from a pad"

The cause of "no sound" or from a trigger could be one of three things:

  1. The pad
  2. The cable
  3. The module

In most cases, "no sound" from a trigger is caused by the pad itself, however, to make a solid determination, follow the steps suggested below:

  1. Begin with all cables connected to all the correct pads. Now, disconnect the cable directly from the pad that is not functioning and connect it directly to a different pad, such as one of the Tom pads.
     
  2. Strike the Tom pad that you just connected to.
  • If you get no sound, the cause is the cable or module.
  • If you get a sound, the cause is the original pad, which will need to be replaced.
  1. Reverse the procedure.  Begin with all cables connected to all the correct pads.  Now disconnect the cable directly from a functioning pad and connect it to the pad that is not working.
     
  2. Strike the pad that was not working.
  • If you get no sound, the cause is the pad and it will need to be replaced.
  • If you get a sound, the cause is the cable or module.

If the cause is not the pad, in most cases it is the cable snake and not the module.  For further assistance in how to obtain a replacement cable snake, contact Alesis Technical Support.

 

 

How to obtain a replacement part

Different DM6 kits will come with different parts. If you require a replacement pad or cable, or you have determined the module is at fault, please contact your nearest support team or distributor to find the correct part or service.

Use the link below to contact your nearest support team for all parts and services: