Support Options

Knowledge Base

Before contacting Alesis technical support, we recommend searching our product support Knowledge Base to see if a solution to your particular problem has already been published.


Our Manuals and Quick Start Guides provide comprehensive, easy-to-understand instructions on using your device. Manuals and other product documentation are available from our product pages.

Firmware and Software Updates

Driver firmware and software update installers are available for download from each product page. Be sure to install the latest updates for your product (if applicable).

Community Support

Visit our Alesis community forums where you can ask online questions and exchange ideas and information with other customers.

Product Registration

Click here to register your newly purchased product.

Contact Support Online

Our highly trained support team will help you find solutions to your technical questions. We can also help you with warranty claims, registration help or authorization assistance.

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Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.

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World Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States
Tel: 401.658.5760

inMusic Europe Ltd

Unit 3, Nexus Park
Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom
Tel: 0044 (0) 1252 896000
Fax: 0044 (0) 1252 896021

Alesis Studiosound GmbH

Halskestr. 16-18
47877 Willich
Tel: +49 2154 812 99-0
Fax: +49 2154 812 99-9

inMusic Brands Brazil

São Paulo Brazil
Tel: +55.11.3222.6479
Email: .(JavaScript must be enabled to view this email address)

inMusic Brands South America

Lima Peru

Alesis Taipei

7th Floor, No. 165, Naking East Road
Section 4
Taipei 105 Taiwan
Tel: +886 2 2717 2389
Fax: +886 2 2717 2734