JOB TITLE: TIER I HELPDESK TECHNICIAN
DEPARTMENT: INFORMATION TECHNOLOGY
LOCATION: CUMBERLAND, RI
REPORTS TO: DIRECTOR OF INFORMATION TECHNOLOGY
OVERVIEW JOB FUNCTION
This is a Tier 1 help desk support position. Its role is to assist the IT department in meeting the organization’s IT needs. A majority of this person’s time will be spent responding to requests submitted to IT via emails, phone calls, and in-person walk up requests.
QUALIFICATIONS AND REQUIREMNTS
PHYSICAL ACTIVITIES AND REQUIREMENTS
Constantly operates a computer and other office productivity machinery, such as copiers and fax machines using tools such as screwdrivers. Ability to maintain computers in the office including under desks and in the server closet. Ability to sit for long periods of time.
MACHINES AND EQUIPMENT USED
Computers (keyboard & mouse), copiers, fax machines, screwdrivers, and floppy disks