Alesis Strike Kit - Troubleshooting Trigger Response

In most cases, trigger problems with a strike kit are caused by misused trigger settings or physical setup. This guide is intended to help you track down changes with trigger response on the Alesis Strike and Strike Pro. This includes steps to diagnose a limited or intermittent response from a pad, no response from a zone (rim, bell, bow, etc.), or no response from the pad at all. determine if your trouble with trigger response is caused by the pad, the cable, or something else. 

 

Contents

  1. Where to Begin
  2. Troubleshooting Drum Pads and Crash Cymbals
  3. Troubleshooting the Ride Cymbal
  4. Troubleshooting the Hi-Hat
  5. Further Technical Support

 

Where to Begin

In most cases, problems with a pad are caused by misused trigger settings or physical setup. Before anything else, we recommend the following:

  1. Check that you have the latest firmware installed.

    Firmware updates are released to fix bugs and make improvements to the kit, including improvements to trigger response (most notably with the hi-hat), so fixing your pad response could be as easy as updating to the latest firmware. The module will display its current firmware version on startup (for example, v1.40) but you can also check the firmware and trigger versions by pressing UTILITY and then pressing F5 to select OS

    Please visit the Strike Product page and click on the Downloads tab to find the latest firmware update. The latest firmware update and installer will be the same for both the Strike and Strike Pro kits.
     
  2. Reset the module and trigger settings.

    The Strike Pro module is optimized for a great response right out of the box, but there are plenty of settings that allow you to dig deeper and truly tailor the response to your playing style. If a pad is triggering inconsistently or missing hits, this is more likely a problem with the internal trigger settings than the pad, cables, module, or anything else. Resetting the trigger settings should eliminate the possibility that a misused setting assignment is causing the problem. Reset the module by holding down the STOP and ENTER button while powering on the module. You will see “Restoring Factory Defaults” flash on the screen and then the Strike Module will boot up normally.

    If you then choose to jump in and start dialing in a custom response, visit our Optimizing Trigger Settings guide for a full description of trigger settings and how to use them. 
     
  3. Check that the pads are connected properly and that all cables are pushed in all the way.

    Especially for the ride or hi-hat that require multiple cables, connecting the cables incorrectly will change or eliminate response from the pad. Refer to the Assembly Guide for a full setup walkthrough as well as some additional tips below:
     
    • All cymbals should be arranged so that the Alesis logo can be read from the drumming position. In other words, the Alesis logo should be on the side opposite the drummer.
    • Make sure that cables are not pulled tightly and have enough slack for drums/cymbals to move or swing. If cables are wrapped tightly around the rack, this can cause crosstalk and other trigger problems.?

 

Troubleshooting Drum Pads or Crash Cymbals

Testing any dual-zone trigger on your kit is fairly straightforward. This applies to all drum and crash cymbals on the Strike and Strike Pro kit.  As long as you have completed all of the steps in the Where to Begin section above, proceed with the following steps:

  1. If you get no response at all from the drum/cymbal, move it’s respective fader/volume slider all the way down, then all the way up, and back to your desired volume position. Test the drum again and continue if you still get no response.
     
  2. Take the cable out of the drum pad and connect it to another dual-zone pad. For example, if the snare drum does not respond or responds intermittently, take the cable out of the snare drum and connect it to a tom pad. You can now strike the tom pad and it should play a snare sound.
     
  3. Connect the free cable from your second drum (i.e. tom pad in the previous step) and connect it to the pad in question (i.e. snare in the previous step). Strike the snare drum and it should play the tom sound. If you still have limited or no response with this new cable/input, there may be a problem with that drum pad.

If you determine from these steps, that cable or pad will still not trigger properly or you are not getting the expected results, please contact our Alesis Technical Support team to help take a closer look. 
 

 

Troubleshooting the Ride Cymbal

The ride cymbal requires two cables in order to handle all three zones (bell, bow, and edge), which means there are a few more places where setup or settings can go wrong. As long as you have completed all of the steps in the Where to Begin section above, proceed with the following steps:

  1. If you get no response at all from the ride cymbal, move it’s respective fader/volume slider all the way down, then all the way up, and back to your desired volume position. Test the drum again and continue if you still get no response.
     
  2. Check that the ride cables are connected to the correct ports. With the ride cymbal set up on its stand (Alesis logo on the side opposite the drummer), the Ride 1 port will be the port furthest away from the drumming position and Ride 2 will be the closest. Both the cables and the inputs on the module will be labeled for easy connection.

    Make sure that both cables are connected securely. Both cables should be pushed in as far as they will go and there should be enough slack on each cable to allow the cymbal to swing without pulling on the cable.
     
  3. If the cymbal is still not triggering, plug the Ride 1 cable into one of your toms and Ride 2 to another. You should be able to get Bell & Bow from Ride 1 and Edge response from Ride 2 (you may need to hit this harder to get a response but this is normal). If you get response from both pads, the cables are working.
     
  4. Take two TRS cables from other drums/cymbals as a test. For example, remove the cable for a crash cymbal, connect one end to the Ride 1 port on the module, and the other end to the Ride 1 input on the Ride cymbal (this will be the port that is furthest from you). Do the same for the Ride 2 port with a cable from another drum. Once both are connected play the ride and see how all three zones respond. Do you get a better response? If so, this may indicate that one or both of the ride cables are bad.

If you determine from these steps that either the cable or ride cymbal is not triggering properly, please contact our Alesis Technical Support team to help take a closer look. 

 

 

Troubleshooting the Hi-Hat

The hi-hat is a unique part of the kit, so troubleshooting is broken down based on the behavior you are experiencing. In most cases, some adjustments to settings and some understanding of the way the hi-hat reacts to certain playing styles will be enough to resolve any problems with the response.

For full setup and troubleshooting, refer to our hi-hat guide below:

As mentioned in the guide, if you find you are not getting the expected results or you are still having trouble finding a sweet spot, please contact our Alesis Technical Support team to help take a closer look. 

 

 

Further Technical Support

For any further questions or technical support, please visit the link below to connect with any of the following support options: online community support, phone support, email support.